TelIntel Overview
Telecom CX intelligence built for operational insight.
TelIntel converts telecom customer interactions into structured intelligence across operational themes, risk, intent, satisfaction signals, recurring issues, and safe operational personas.
Telecom-Focused
Designed specifically for telecom customer experience operations, not as a generic chatbot or broad customer-service model.
Structured JSON
Outputs are formatted for reporting, validation, API workflows, and controlled operational review.
Private Deployment Ready
Built around local inference, private API usage, CSV workflows, and controlled access discussions.
What TelIntel Classifies
From raw feedback to operational signals.
TelIntel analyzes telecom CX interactions and turns them into structured operational fields that can support dashboards, reports, local APIs, CSV analysis, and private deployment workflows.
Example Output
Validated TelIntel JSON.
{
"operational_theme": "Recharge",
"operational_themes": ["Recharge"],
"risk_level": "High",
"intent_type": "Complaint",
"csat_label": "Negative",
"tnps_label": "Negative",
"agent_performance_label": "Unknown",
"ces_label": "Negative",
"recurring_theme_label": "No Clear Recurring Theme",
"primary_persona": "Recharge Problem Customer",
"final_status": "VALID"
}
Mode 01
Local Inference
Run TelIntel locally through controlled scripts for single-comment, text-file, or batch workflows.
Mode 02
Private API
Use the FastAPI wrapper for private endpoints such as health checks, single prediction, and batch prediction.
Mode 03
CSV Processing
Batch-process telecom comments or interaction records and return validated structured outputs.
Model Snapshot
Locked TelIntel Standard 1.5B.
TelIntel Standard is based on the locked Phase 11 / V7.2.3 model package, with benchmarked core and advanced intelligence performance.
100%
JSON Validity
88.19%
Core Average
82.67%
Advanced Average
Access Positioning
Controlled access by review.
TelIntel access is currently provided through a controlled review process to support privacy-safe evaluation, qualified use cases, and deployment readiness.
Request AccessRequest Access