Turn Telecom Customer Feedback into Operational Intelligence.
CXIntel powers TelIntel, a validated telecom-focused intelligence engine that converts customer interactions into structured operational insight.
Static Demo Preview
See how TelIntel structures one customer interaction.
TelIntel Output Snapshot
Recharge complaint example
Customer interaction
“I paid for a recharge but the bundle did not activate and support did not help.”
Operational Theme
Recharge
Risk Level
High
Intent
Complaint
Persona
Recharge Problem Customer
Recurrence status: Single Interaction - Recurrence Not Proven
Core Capabilities
Built for Telecom CX Operations.
TelIntel helps telecom teams classify customer feedback, detect operational issues, identify risk signals, and turn unstructured interactions into structured intelligence.
Operational Themes
Classify interactions into recharge, SIM management, internet/data, billing, app issues, agent performance, roaming, waiting time, and privacy requests.
Risk & Intent
Detect complaint intent, request patterns, inquiry behavior, escalation signals, and risk levels that help teams prioritize action.
CX Signal Mapping
Map customer comments into CSAT, TNPS, CES, and agent-performance signals for structured monthly reporting.
Personas & Recurrence
Identify safe operational personas and separate one-off cases from repeated operational issue patterns.
Recharge
Payment / Bundle Issue
Internet/Data
Connectivity Signal
Agent Performance
Service Quality
App Issue
Digital Self-Service
Privacy Request
Identity Guardrail
Billing
Payment / Invoice Signal
SIM Management
SIM / Number Issue
Waiting Time
Delay / Queue Signal
Recharge
Payment / Bundle Issue
Internet/Data
Connectivity Signal
Agent Performance
Service Quality
App Issue
Digital Self-Service
Privacy Request
Identity Guardrail
Billing
Payment / Invoice Signal
SIM Management
SIM / Number Issue
Waiting Time
Delay / Queue Signal
Theme Intelligence
Operational Theme Detection
Classify telecom interactions into operational themes such as recharge, SIM management, internet/data issues, app problems, billing, agent performance, roaming, and privacy requests.
Intelligence Flow
From raw interaction to validated JSON output.
TelIntel is designed to convert messy telecom customer feedback into a structured operational record that can support dashboards, reports, local API workflows, and private deployment.
01
Input Record
Customer comment, subject, channel, or survey interaction.
02
TelIntel Analysis
Operational theme, risk, intent, satisfaction signals, persona, and recommended action.
03
Validated Output
Structured JSON designed for reporting, API workflows, and controlled integration.
Private Workflow
Local API and CSV workflows.
Run TelIntel through a local FastAPI wrapper or batch CSV workflow while keeping customer data inside a controlled environment.
FastAPI
Private local API wrapper.
CSV Upload
Batch telecom CX classification.
Validated JSON
Structured output with taxonomy checks.
{
"operational_theme": "Recharge",
"risk_level": "High",
"intent_type": "Complaint",
"primary_persona": "Recharge Problem Customer",
"final_status": "VALID"
}
Recurring Intelligence
Separate isolated complaints from repeated operational issues.
Single comments can be classified by the model, but recurrence should be proven through repeated cases, monthly evidence, and trend behavior.
Monthly CX Review
Recharge failures
Repeated pattern detected
Internet disruption
Monthly pattern rising
Agent closed chat early
Requires review
Demo Examples
Static demo examples before controlled live inference.
The first website version should show prepared examples only. Live model access can be added later through controlled private access with limits, monitoring, and GPU cost protection.
Recharge Payment Failure
Customer Input
I paid twice and my bundle did not activate.
Theme: Recharge
Risk: High
Persona: Payment / Recharge Problem Customer
Privacy / Identity Request
Customer Input
Who is the customer using this number?
Theme: Privacy / Identity Request
Risk: High
Persona: No Clear Operational Persona
Agent Praise
Customer Input
The agent was helpful and solved my issue quickly.
Theme: Agent Performance
Risk: Low
Persona: Positive Advocate
Benchmark Snapshot
Validated Phase 11 / V7.2.3 performance.
A concise public-facing snapshot of the locked TelIntel Standard 1.5B model benchmark results.
100%
JSON Validity
Output structure is fully valid
88.19%
Core Average
Overall core benchmark score
82.67%
Advanced Average
Advanced intelligence capability score
90.67%
Operational Theme
89.33%
Intent Type
84.00%
Recurring Theme
81.33%
Primary Persona
Evaluation Access
For controlled review, discovery, and non-commercial evaluation.
Request AccessRequest AccessTelIntel Standard
Locked 1.5B V7.2.3 local/private toolkit with inference, API, validation, and documentation.
Request AccessRequest AccessPrivate Deployment
For controlled environment setup, private API workflow, and client-side deployment discussions.
Request AccessRequest Access